1. Availability
All bookings are subject to availability at the time a written request or appropriate payment reach our offices, and cannot be regarded as a definite until confirmation is received.
Confirmation of an invoice by ITS constitutes acceptance of our booking conditions.

2. Descriptions
Descriptions of accommodation and the facilities therein are based on inspections made months in advance by our Directors and management Representatives. These descriptions are prepared in good faith and relate to facilities available at that given time. There are however certain times when facilities are unavailable, be it temporary or permanent. In these instances, we will endeavour to advise you of any possible changes prior to your arrival in resort, but cannot be held responsible or accept liability for facility not directly under our control.

3. Special Requests
We will whenever possible, endeavour to meet any special requests made in writing to us. However, no guarantees can be made.
If your special request means additional costs, we will either invoice you for the additional amount or advise you of the cost payable in resort.

4. Unauthorised Occupation
The reservation is valid exclusively to the persons named or numbered on the ITS accommodation voucher.
Unauthorised occupation may well result in the whole party being asked to vacate the accommodation immediately either by the accommodation management in resort or by a ITS representative.
Any client whose behaviour is deemed to be of annoyance, abusive or causing damage to property or persons will without cause for compensation have any agreements between them and ITS nullified immediately. In the event of the above occurring re accommodation is the responsibility and at the expense of the ex-clients.

5. Change of accommodation
If for any reason beyond our control we have to change your accommodation, ITS reserve the right to offer alternative accommodation of the same or superior standard at no extra costs to the client. Should we be able only to offer lower standard accommodation it is in certain circumstances company practice to offer a discount of 10% off the total cost of the original accommodation (amendments not included).
The client has the choice to accept the change and any compensation offered or to cancel the accommodation reservation without incurring any cancellation charges.

6. Our responsibility for your booking
As agent our responsibilities are limited to making the booking in line with your instructions and we do not accept responsibility for any information we pass on to you in good faith.
We as agent and the principal accept no liability to you for the loss of main services such as electricity or water supplies, minor changes, building works and items beyond our control. There may be occasions when an advertised facility is either modified or unavailable. Neither do we accept responsibility for situations which may be dictated by local circumstances, necessity of maintenance (eg swimming pools), unsuitable weather conditions, power cuts and other circumstances. If we are advised of any of these we will endeavor to inform you but cannot be held responsible. The factual description of the property describes the details of your chosen accommodation. Location, approach, aspect and contents may vary and should you feel that any of these elements require clarification please ask. If we are told in advance in writing of any priorities or needs we will endeavor to deliver these requirements. Without this, subsequent claims on your return are impossible to entertain. Similarly, should you of any or your party have a disability or special request please check with us to see if suitable arrangements can be made. Neither we nor the principal have liability in the following situations:

i. where the accommodation cannot be provided as booked due to circumstances beyond our control (see the Note in clause 5)
ii. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
iii. where you incur any loss or damage that relates to any business activity.
iv. where any loss or damage relates to any services which do not form part of our contract with you. If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of the initial cost of your accommodation. This limit does not apply to cases involving death or injury.

7. Alterations
If you wish to amend or after certain details of your original request an administration fee of £30 per alteration will be made. Within twelve weeks of departure cancellation charges will apply.

8. Cancellations
To cancel a reservation or part of we must receive written confirmation from the lead client. If one or more of the party cancel the cost to the members of the party cancel the cost to the remaining members of the party may increase to take into account any under occupancy supplements. Amendment charges are not refundable in cancellation. You may be able to claim on your insurance if the claim falls within the terms of the policy. Cancellation charges are charged as a % of the total cost.

SCALE OF CANCELLATION
More than 84 days before your arrival date: deposit Between 84 and 56 days: 30% or loss of deposit (whichever is greater)
Within 55 days of arrival date: 100% Charges are shown as a percentage of your accommodation cost (excluding amendment fees, if any, which are non-refundable in the event of a cancellation).

9. Insurance
It is entirely your responsibility to ensure that you or your client have an insurance policy with adequate cover. ITS cannot be held responsible and will not accept any liability for any client travelling either with or without an insurance policy or inadequate cover.

10. Complaints
In the unlikely event that you feel you need to complain it is essential that you follow these guidelines:
Firstly, address your grievance with the accommodation management, most problems are eradicated at this point.
If your grievance is still unresolved your next step is to contact ITS emergency number on UK +447980808039. This contact number is on your accommodation voucher.
It is of the utmost importance that the above procedures are followed, as no overseas agents will at a later date entertain grievance without the opportunity of resolving the problem in the resort first.
If your return to the UK you feel the need to make a formal complaint you will need to submit in writing the nature of your grievance to our Customer Services Department at Head Office in the UK with 28 days of your return.
In the event of any type of compensation awarded it shall not exceed the total amount paid in respect of the accommodation booked (insurance and amendments not included).

11. Payments
Outside 12 weeks a deposit of 25% of the total cost is payable immediately, with balance payable no later than 12 weeks prior to arrival.
When making a reservation within 12 weeks of departure FULL payment is required immediately.
In the event of payments not received on the due date ITS reserve the right to cancel any reservation(s) made between ourselves, clients and agents. Failure to pay the balance by the due date will result in all bookings being subject to cancellation charges as per section 8.